Lean Thinking in Healthcare-Learning from Case Studies

This work seek to add to the operational side of Lean deployment in Healthcare, a complementary understanding of Lean deployment approaches, addressing both "hard" and "soft" sides, identifying the real constraints of Lean in Healthcare sector and the sustainability factors. Supported by two main literature reviews and a multi-case approach, a deep research on the eligible Healthcare cases was conducted answering the questions: (i) What are the different outcomes from Lean deployment in Healthcare?; (ii) What are the barriers to Lean implementation in Healthcare?; (iii) What enables Lean implementation in Healthcare?; (iv) What are the risks of Lean in Healthcare?; (v) How to measure Lean achievements in Healthcare services?; and (vi) How to develop a sustainable Lean culture? This contribution to the academic debate on Lean deployment in Healthcare creates clarity on what can be called Lean practices in Healthcare settings under the light of the concept's founders; what pattern of a Lean deployment journey was followed by Healthcare organisations; and how different cultural (organisational and national) contexts can influence the pace in pursuing that pattern.

Cristina Machado Guimarães studied Business Administration and Management at Catholic University, MsC and PhD at ISCTE-IUL - Lisbon University Institute. Consultant. Currently Project Management invited Lecturer at Catholic University and Industry Liaison Officer at INESC Technology and Science - Associate Laboratory, Porto.